Vonage Buys Assets of Artificial Intelligence Startup Over.ai
Over.ai develops voice AI and natural language technology for call centers
Over.ai develops voice AI technology for call centers. Vonage, which provides communication services to businesses such as Uber, WeWork, Airbnb, and Dutch national carrier KLM, intends to incorporate Over.ai’s proprietary speech to text and natural language algorithms into its applications.
“Leveraging these capabilities into our solutions will empower Vonage to drive exceptional customer experiences by providing a premiere service for every interaction, reducing wait times to zero, and resolving customer issues quickly and effectively using natural language conversation," Sagi Dudai, Vonage’s chief technology officer and general manager of its Tel Aviv R&D hub, said in a statement.