Study: Covid-19 Drove Demand for Food Delivery, Increased Cases of Online Fraud
The study found that online fraud in the restaurant sector increased by 32% during the coronavirus lockdown
Orna Yefet | 10:27 03.06.2020
The coronavirus (Covid-19) crisis expedited the shift to online shopping and with it the frequency of digital fraud. According to a new study by Forter, which specializes in e-commerce fraud prevention, the volume of online food transactions from restaurants increased by 134%, and online orders from food chains jumped 225%. The study found that during the lockdown period, there was a significant increase in the opening of new accounts and a boost in new user transactions. Before the crisis, between 7% and 5% of transactions were conducted by new users, while after the crisis the number of transactions by new users jumped to between 20% and 25%. Another trend is a 674% increase in transaction appeals. The rapid increase in demand meant that suppliers in some cases couldn’t meet delivery times, and had to cancel transactions and refund clients through credit companies.