HR Post Covid
NSO Group: The needs of each employee are different in lockdowns
When all your employees are sent to work from home, they each face unique challenges that they need to overcome, explains NSO Group’s Chief People Officer.
“We realize that the needs of a 25-years old single employee are not similar to the needs of a 45-years old married employee with three kids… (so we) made sure that different groups get the right solutions for them, and that the unique needs of different individuals are catered properly.”
We have increased and enhanced our investment in our employees’ learning and development particularly while they are working remotely; and for that purpose, launched a new rich e-learning platform. The platform allows employees to explore their professional profile and the skills and capabilities they need to develop. The learning is diverse and relies on multiple learning vendors. It also offers a tailor-made solution to each employee per his/her specific needs.What positive and/or negative impact did the outbreak have on the human capital of the company?
Trust – the Covid-19 outbreak allowed our employees to feel the high levels of trust we have in them, in their integrity and professionalism, while working from remote. This also came out as one of the strongest points in the annual engagement survey we recently held.
Personalization - we strongly believe in personalization and in tailor-made solutions per need. We realize that the needs of a 25-years old single employee are not similar to the needs of a 45-years old married employee with three kids. We have personalized our entire offering to employees and managers during Covid-19, made sure that different groups get the right solutions for them, and that the unique needs of different individuals are catered for properly.What are the two major challenges you are coping with these days? The major challenges we are busy with these days are staying connected while working partly from remote (capsules), and to continue innovating and co-creating together while some employees are away and are not meeting each other at all. NSO is characterized by a very unique culture; a very friendly environment and a special vibe. When Covid-19 broke out, we had to shift to working remotely and while doing so strived to maintain the energy and the unique “glue”. In order to mitigate these challenges, we have decided to heavily invest in the following areas: We have launched a program named ’Giving Back‘ (to the community). Through this program, we contribute to the society we live in and at the same time allow our teams to meet up and create shared memories together, under the limitations and rules of the ministry of health. We are providing our leaders with unique practical tools that fit this period: managing resilience and engagement; managing productivity from remote locations, and more. Further, at NSO we have over 10 internal communities (such as Parenting; DIY; Foodies, etc.) that are based on common interests or hobbies of their members. We are investing in strengthening our communities and launching community activities under the current Covid-19 limitations and rules. Are you actively recruiting? If so, what is the process and where can the applicants find you? We have dozens of open positions. Our most significant source of hiring has always been our employees who are eager to have their friends come work with them at NSO - about 60% of all new hires are coming through our people. The rest are coming either through sourcing companies or our own direct sourcing. We believe in a diverse environment and are very open to hiring people from different professional backgrounds. Talented versatile and curious people are welcomed to submit their resumes to email@example.com. Which changes forced upon you by the circumstances will stay in place after Covid-19 is over, and which are you most eager to revert back to normal? Prior to Covid-19, we didn’t work from home at all. In the future, we will create a flexible working arrangement which will allow our employees to work from both the office and home. I also believe that we will be considering opening remote offices in the more distanced areas of Israel to increase our available talent pool. We are eager to go back to brainstorming on a whiteboard, we are eager to party together, and ultimately, we just miss meeting each other in the office hallway and cafeteria or at the desk.