Israel Post targeting transition to becoming advanced supply chain company

“If we want to support our global partners, then we need to take into consideration all the changes in the supply chain. We’re using more data and advanced tools to make sure that we implement solutions at the right time for suppliers. As for consumers, there is much more demand for customer experience, and we are implementing more flexibility into the supply chain, allowing consumers to choose where and when they’d like to collect their parcels. We have to do that during a time of social-distancing. It’s been a challenging year and a half, but we’re monitoring it very closely,” says Israel Post’s Chief Commercial Officer Gilad Tirosh, speaking at Calcalist’s E-commerce 360 conference.

“When looking at more mature markets like the U.K. or China, e-commerce has already reached more than 50% of the total retail market. This will continue to increase,” he said.

To address the large scale of deliveries, Israel Post plans on transitioning from being a traditional postal operator to being an advanced supply chain company. Israel Post invests over NIS 100 million ($30 million) every year in improving its APIs (Application Programming Interfaces) and abilities to better accommodate the influx, he added.

You can watch the full interview in the video above.