CommBox closes $15M round to expand secure AI customer service platform
The Israeli startup enables brands to engage customers across all channels from a single interface, leveraging digital engagement, business automation, conversational AI, and generative AI chatbots.
CommBox, which develops an AI-powered customer experience platform, announced on Monday the completion of a $15 million growth investment round from PSG Equity. This investment follows PSG Equity’s original 2021 investment.
Full list of Israeli high-tech funding rounds in 2024
Founded in 2013, CommBox enables brands to engage customers across all channels from a single interface, leveraging digital engagement, business automation, conversational AI, and generative AI chatbots.
CommBox helps organizations automate customer inquiries, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape.
CommBox's platform aims to securely and rapidly deploy AI bots capable of resolving complex customer inquiries - those requiring secure access to third-party systems or personalization. CommBox's security-by-design approach helps mitigate compliance risks and helps prevent security breaches.
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“Our platform enables rapid deployment of conversational AI for enterprises, automating customer interactions and business processes whilst ensuring enterprise-level protection and privacy to secure AI deployments,” said Dvir Hoffman, CEO of CommBox. “Through PSG’s strategic investment, we will seek to grow our footprint in Europe and North America, as well as further boost our already expansive R&D in AI and harness this to continue enhancing our platform’s capabilities.”
