Quack raises $7 million Seed round to bring proactive AI to customer support
With a system of AI agents, the startup aims to shift customer experience from reactive burden to growth driver.
Quack, an Israeli startup developing “proactive” artificial intelligence for customer service, has raised $7 million in Seed funding to accelerate its U.S. expansion and product development.
Full list of Israeli high-tech funding rounds in 2025
The round was led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, Seed IL, and several private investors, including WalkMe chief executive Dan Adika.
Founded by Nadav Kemper and Aviram Roisman, Quack describes itself as the first platform to train and manage a network of AI “agents” capable of identifying and resolving customer problems before they escalate. The company argues that traditional customer support tools, from chatbots to help centers, are reactive, costly to scale, and often fail to address complex inquiries, leaving both employees and end users frustrated.
“Customer support has been stuck in reactive mode for too long,” Kemper said. “It is costly to run, painful to scale, and a frustrating experience for customers. At Quack, we believe support should be proactive, agentic, and a true driver of company growth.”
Related articles:
The platform integrates with existing customer relationship management systems and allows support teams to train AI agents in a manner similar to onboarding human staff, topic by topic. By offloading routine requests to software, Quack says companies can reserve human representatives for high-touch issues where expertise is critical. The company also provides quality assurance across both AI and human interactions, feeding insights back into its models to improve performance.
Quack, which employs 15 people, has already signed on a roster of high-growth and global clients, including Artlist, Yotpo, WalkMe, and Hologram.
