Carbyne raises $100 million to modernize emergency call infrastructure
With deployment in 23 U.S. states, the company is reshaping the way dispatchers respond to crisis situations.
Carbyne, a developer of cloud-based software systems for emergency call centers, has raised $100 million in a new funding round. Investors in the round include AT&T Ventures, Axon Enterprises, Cox Enterprises, Global Medical Response, Hanaco Growth, Hercules Capital, RCM Private Markets Fund, and SVB. The news was first reported by Calcalist.
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Carbyne was founded in April 2015 by Amir Elichai (CEO), Alex Dizengoff (CTO), Yony Yatsun, and Lital Leshem (who has not been active in the company since 2017). The company employs 230 people, with around 80 based at its development center in Israel.
Carbyne reports that its technology is deployed in nearly 300 emergency centers worldwide,including in 23 U.S. states and six additional countries. More than 7,000 dispatchers globally are using Carbyne’s platform.
“Over the past year, we’ve demonstrated how our approach, based on the cloud and innovation in artificial intelligence, can revolutionize emergency communications,” said CEO Amir Elichai. “This applies not only to 911 centers but also to other sectors that require advanced incident management solutions.”
AT&T’s initial investment in Carbyne marked the start of a significant strategic collaboration that continues to this day. According to a report issued by Carbyne following its first deal with AT&T, the telecommunications company currently uses two key Carbyne solutions. The first is a unified emergency call management system that integrates various data sources, powered by artificial intelligence and rich media, into a single platform. The second is an over-the-top (OTT) solution offering access to AI-based features and multimedia tools without requiring clients to replace their existing call management infrastructure.
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Carbyne’s cloud-based technologies allow emergency dispatch centers and first-responder organizations to connect with callers and internet-enabled devices via highly secure communication channels, without the need for a dedicated app. Its services are currently used by numerous 911 centers across the United States, including in Miami, Atlanta, New Orleans, as well as in Mexico, Colombia, and by the emergency response firm Global Medical Response.
In Israel, clients include the Tel Aviv and Jerusalem municipalities and the emergency services organization United Hatzalah. Carbyne is headquartered in New York, with R&D and sales operations in Tel Aviv, Mexico, India, and Ukraine.
