$84 Million Class-Action Lawsuit Filed Against Israel Railways for Spotty WiFi
The proposed suit claims that despite free WiFi being part of the services the company features prominently in its marketing efforts, it hardly ever works
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Filed on October 29 to Jerusalem's district court, the suit alleges that despite WiFi being part of the services Israel Railways features prominently in its marketing efforts, the company does not actually provide a high-speed network to passengers in most rides. This, according to the suit, deprives the passengers of the ability to make the most of their commute time. As Israel's train system sees 60 million to 64 million commutes every year, according to the documents filed, that's a lot of work—or leisure—hours lost.
The ability to work or study on a laptop during the commute is one of the main advantages the train offers over using a bus or a private vehicle, Zeltser states, but that advantage is highly dependent on the availability of WiFi. Furthermore, the suit states, a network connection is not a perk or a gift the railway chooses to give to the passengers, but rather a service that should be provided as part of its regular operations.Israel Railways has yet to receive the lawsuit, a spokesperson for the company said, adding that the company will respond to the claims in court.