Empathy partners with New York Life to provide support for families after the loss of a loved one
The app is now available to help guide customers of the U.S.’s largest life insurer company, helping them navigate complexities experienced with loss by offering logistics, emotional support
CTech | 16:00 24.08.2021
Empathy, a platform that helps families navigate the logistical and emotional journeys they face after losing a loved one, announced on Tuesday it is partnering with New York Life, America’s largest mutual life insurer company. Empathy’s digital companion mobile app is now available to New York Life beneficiaries, and provides financial clarity as well as bereavement resources. The loss of a loved one often leaves families grieving and in distress, not just from the loss itself, but from coping with the overwhelming logistical challenges that follow. In the weeks and months following a loss, families spend over 500 hours on average dealing with immediate needs, like arranging a funeral, validating a will, and longer-term processes such as account cancellations, estate administration, benefit claims, and property cleanout.