Service Intelligence platform Aquant has raised $70 million in Series C funding led by Qumra Capital, Insight Partners and Pitango Growth. Previous investors Lightspeed Venture Partners and Angular Ventures also participated in the round, along with new investors Schneider Electric Ventures and Claltech.
Aquant has raised $110 million to date. Sivan Shamri Dahan, managing partner at Qumra Capital and Idit Muallem-Yedid, partner at Pitango Growth, will join the company's board.
Aquant’s service intelligence platform harnesses Artificial Intelligence to ingest unstructured data, tribal knowledge, and industry insights. This combination gives service leaders meaningful insights into the state of their organization, enabling them to make data-driven decisions. It also empowers service technicians to be at the right place with the right knowledge and the right parts to solve technical problems immediately.
Aquant was founded by Shahar Chen and Assaf Melochna in 2016. The company employs 100 people, half of them in its R&D center in Tel Aviv. It plans to recruit dozens of additional employees over the next year.
“To win the service game today, it’s not enough to just solve problems anymore,” said Chen. "Companies must also provide a stellar service experience. And when providing a stellar experience, service becomes more than just ‘maintenance’ for customers – it becomes magic.”
Sivan Shamri Dahan, managing partner at Qumra Capital, added: “Aquant is revolutionizing service intelligence and is well-positioned to lead this large market given their domain expertise and data savviness. Their technology enables companies to focus on what they’re good at, alleviating one of the most serious business challenges today. We’re very excited to partner with them as they continue their rapid growth in order to significantly improve service experiences.”